Ace35 Privacy Policy —
Your data, our responsibility

1 Introduction and purpose

Ace35 is one of Bangladesh's most trusted online gaming platforms. ace35 believes that your personal privacy is a fundamental right. This privacy policy clearly explains how your information is collected, why it is collected, and how it is kept secure.

By creating an account on ace35, you agree to this privacy policy. ace35 recommends reading this page carefully before registering. ace35 may update this policy at any time, and users will be notified of any significant changes.

2 What information ace35 collects

Ace35 only collects information necessary to provide its services. ace35 never requests unnecessary or excessive data. The types of information ace35 collects include:

Personal identity information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Residential address

Financial information

• BKash/Nagad/Rocket mobile banking number
• Transaction History (Deposits & Withdrawals)
• Bank account details (where applicable)

Technical information

• IP Address & Device Information
• Browser type and operating system
• Site access timestamps and activity logs
• Cookies and session data

3 Purpose of data use

Ace35 uses your information for the following purposes only. ace35 guarantees that your data will not be used for any purpose beyond what is listed below:

• Account Management: To create, verify, and secure your ace35 account.
• Transaction Processing: To process deposits and withdrawals.
• Customer support: To resolve your questions and issues.
• Ensuring security: To prevent fraud and unauthorized access.
• Legal Obligations: To meet the requirements of government regulatory authorities.
• Service Improvement: To help improve the ace35 platform.
• Promotional communications: To inform you of offers and bonuses, with your consent only.

4 Data sharing and third parties

Ace35 may share limited information with third parties in specific circumstances. However, ace35 always ensures that these third parties comply with proper data protection standards.

When information is shared

• Payment provider: To process transactions with payment services such as bKash, Nagad, and Rocket.
• Game provider: Limited information required to operate games.
• Legal Authorities: At the request of regulatory authorities under the laws of Bangladesh.
• KYC Verification Service: Authorized service providers for identity verification.

When information is not shared

• Ace35 never shares data with advertisers.
• Ace35 never sells data to data brokers.
• Ace35 never shares information with unauthorized third parties.
• Ace35 does not share your data with any marketing organizations without your consent.

5 Cookie Policy

Ace35 uses cookies on its website. Cookies are small text files stored in your browser that help improve the quality of ace35's services.

Types of cookies ace35 uses

• Essential Cookies: For login sessions and security purposes — these cannot be disabled.
• Performance cookies: To analyze how quickly and effectively the site is performing.
• Functionality cookies: To remember your preferences (language, theme, etc.).
• Analytics Cookies: To understand how effectively ace35's pages are performing.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some ace35 services from working properly.

6 Data protection measures

Ace35 follows the highest industry standards to protect your data. ace35's security measures include:

• 256-bit SSL/TLS Encryption: All data transfers are secured.
• Two-factor authentication (2FA): An additional layer of protection for your account.
• Firewall protection: Advanced server-level firewall.
• Regular security audits: Regular audits by third-party experts.
• Data masking: Sensitive information is always masked.
• Access Control: Only authorized personnel can access specific data.

7 Your Rights

Under ace35's privacy policy, you have the following rights. ace35 respects these rights and commits to fulfilling them in a timely manner:

• Right to access your information: The right to know what information ace35 holds about you.
• Right to Rectification: The right to request correction of inaccurate information.
• Right to Erasure: The right to request deletion of your information under certain conditions.
• Right to restrict processing: Request to restrict the use of your information in certain cases.
• Right to Opt Out: The right to opt out of marketing communications.
• Right to Complain: The right to file a complaint with a regulatory authority against ace35.

To exercise these rights, contact the ace35 support team. ace35 typically responds to such requests within 30 days.

8 Protection of Minors

Ace35 does not provide services to anyone under the age of 18. You must be 18 or older to register on ace35. ace35 does not knowingly collect or store any information from minors.

If ace35 becomes aware that personal data has been collected from a minor, that data will be immediately deleted and the associated account will be closed.

9 Policy changes and updates

Ace35 may update this privacy policy from time to time. If any significant changes are made, ace35 will notify users in the following ways:

• A notification will be sent to your registered email.
• A clear notice will be posted on the ace35 website.
• The date of the latest update will be shown at the top of the page.

Continued use of ace35 after any changes will be considered acceptance of the updated policy. ace35 recommends checking this page regularly.

10 Contact

For any questions or concerns about the Privacy Policy, contact the ace35 support team. ace35 privacy contact details:

• Email: [email protected] (general requests)
• Email: [email protected] (privacy-related requests)
• Live Chat: 24/7 live chat support is available on the ace35 website.
• Response Time: Typically within 24-48 hours.